Privacy Policy

Effective date: 11 October 2026

This Privacy Policy explains how Swetanshika Solutions Private Limited ("we", "us", "our"), operating the brand CRMbySSPL and the website crmbysspl.com, collects, uses and protects information when you visit our website or use our Lead CRM, Website and AutoBuyer packages.

Using the AutoBuyer Chrome extension? Section 4 explains exactly what it does and doesn't collect. Using the CRMbySSPL Android app? See Section 5. To delete your account, see Delete your account.

1. Information we collect

Information you give us

  • Contact and quote requests: your name, phone / WhatsApp number, email, business name, city, the package you're interested in and any message you send.
  • Customer account details: when you buy a package, billing details such as business name, address and GSTIN, and the names and emails of users you add to the CRM.
  • Content you provide for your website: logos, photos, product details and text.

Information collected automatically

  • Server logs: IP address, browser type, pages visited and time of visit, kept for security and troubleshooting.
  • AutoBuyer licensing: a random device ID, the system name you enter, extension version and IP address, used only to check your license.

2. How we use your information

  • To reply to your enquiry, send quotes and arrange demos.
  • To provide, set up and support the packages you buy.
  • To issue invoices and meet legal and tax obligations.
  • To keep our website, CRM and license server secure and prevent misuse.
  • To tell you about updates to the products you use. You can opt out of non-essential messages at any time.

3. Your CRM data

Leads, contacts and notes you store in the Lead CRM belong to you. We process them only to provide the service to you. We do not sell, rent or use your CRM data for our own marketing.

4. AutoBuyer Chrome extension

  • Where it runs: only on the Recent Buy Leads page of your B2B marketplace seller panel. It is inactive on every other website and page.
  • What it does there: reads the leads shown on that page, compares them with the categories you set, and clicks "Buy Now" on matching leads using the seller account you are already logged into.
  • What it stores on your computer: your settings (categories, cities, timing), the list of leads it clicked (including the buyer name and mobile shown to you after buying), your license key and system name.
  • What it sends to us: a random device ID, the system name you enter, your license key, your company name, mobile number and email, the extension version and your IP address, so our server can check your license. If you have a license key, your categories and cities are saved with it.
  • Bought leads (only with your permission): if your administrator turns on lead saving and you click "Allow" in the extension, the buyer name, mobile, location and product of each lead you buy are saved to your account. You can stop this at any time in the extension.
  • What it never collects: marketplace usernames or passwords, payment or bank details, browsing history, or anything on other websites or tabs.

5. CRMbySSPL Android app

The CRMbySSPL app lets your team use your company's CRM on a phone. Accounts are created by your company's CRM administrator; the app has no public sign-up.

  • Account and CRM data: your name, email, mobile number and role, and the CRM records you open or create in the app (leads, tasks, team chat messages, quotations, invoices, payments, expenses, stock and service records). These are stored on your company's CRM server, as on the website.
  • Precise location (GPS), only while you are on duty: when you tap Start duty, the app sends your phone's location to your company's CRM every few minutes (as set by your administrator), also while the app is in the background, until you tap End duty or log out. Android shows a notification the whole time. When you tap Check in at a customer visit, that location is saved with the visit. The app does not collect your location at any other time. Your company's administrators can see your duty locations, route, distance and check-ins; you can see your own.
  • Battery level: sent with each duty location, so your team knows when a phone may switch off.
  • Notifications: used for task and follow-up reminders, scheduled on your phone.
  • Files: PDFs of quotations and invoices are downloaded to the app's own storage so you can share them. The app does not read your other files, photos, contacts or call log.
  • Calls and WhatsApp: the Call and WhatsApp buttons open your phone's dialer or WhatsApp; the app does not record calls.
  • On the phone: your login token is kept in the phone's secure storage; duty locations waiting for internet are kept in the app's storage until they are sent. Logging out removes them.
  • Security and sharing: all data is sent over encrypted connections (https). We do not sell app data or use it for advertising, and the app contains no advertising or third-party analytics.
  • Deleting your data: see Delete your account. Duty locations are kept while your company uses the CRM unless your administrator or you ask us to delete them.

6. Sharing

We do not sell your personal information. We share it only with:

  • service providers that help us run our business (for example hosting, email and payment providers), under confidentiality obligations;
  • authorities, when required by law or to protect our rights and users.

7. Cookies

This website does not use advertising or tracking cookies. Our pages load fonts from Google Fonts, which may receive your IP address as part of delivering the font files.

8. Data security & retention

We use reasonable technical and organisational measures, including encrypted connections (https), to protect your information. We keep enquiry data for as long as needed to respond and follow up, customer data for the duration of your subscription and as required by law afterwards, and then delete or anonymise it.

9. Your rights

You can ask us to access, correct or delete your personal information, or withdraw consent to marketing messages, by writing to support@crmbysspl.com, or as described on Delete your account. We will respond within a reasonable time and as required under applicable Indian law, including the Digital Personal Data Protection Act, 2023.

10. Children

Our services are for businesses and are not directed at children under 18.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

12. Contact / Grievance officer

For any privacy question or complaint, contact us at support@crmbysspl.com or write to:

Swetanshika Solutions Private Limited
CIN: U72900DL2020PTC369190
H. No. R-253, First Floor, Block-R, Mohan Garden, Uttam Nagar, Delhi – 110059